Terms of Service

Welcome to Protanine. By accessing or purchasing from protanine.com (the "Site"), you agree to these Terms of Service. Please read them carefully. If you do not agree, please do not use the Site.

1. About us

Protanine is a sports-nutrition and supplements retailer based in the United Arab Emirates. You can reach us at support@protanine.com or +971 54 222 3888.

2. Products and authenticity

We sell genuine products sourced from authorized distributors. Product images, descriptions and packaging are provided for guidance and may be updated by manufacturers without notice. Always read the product label before use.

3. Pricing and payment

All prices are listed in UAE Dirhams (AED) and include VAT where applicable. We may update prices, offers and availability at any time. Payment is made securely online by credit or debit card; cash on delivery is not available. We reserve the right to refuse or cancel any order, including where stock is unavailable or where we suspect fraud or error.

4. Orders and delivery

Order acceptance occurs when we dispatch your items. Delivery timeframes and charges are described on our Shipping & Delivery page.

5. Returns and refunds

Returns and refunds are governed by our Returns & Refunds page.

6. Health disclaimer

Our products are dietary supplements and are not medicines. They are not intended to diagnose, treat, cure or prevent any disease, and should not replace a varied, balanced diet and healthy lifestyle. Consult a qualified physician before use if you are pregnant, nursing, taking medication or have a medical condition. Keep out of reach of children and do not exceed the recommended dose.

7. Intellectual property

All content on the Site — including text, logos, images and design — is owned by Protanine or its licensors and may not be copied or reused without permission.

8. Limitation of liability

To the fullest extent permitted by law, Protanine is not liable for any indirect or consequential loss arising from use of the Site or our products, beyond the value of the order concerned.

9. Governing law

These Terms are governed by the laws of the United Arab Emirates, and any dispute is subject to the exclusive jurisdiction of the courts of the UAE.

10. Changes to these terms

We may update these Terms from time to time. The latest version will always be posted on this page.