FAQ

Frequently asked questions

Are your products authentic?

Yes. Every product is 100% authentic and sourced directly from authorized distributors.

How much does delivery cost?

Al Ain: AED 19, free on orders over AED 250. Other emirates: AED 49. A 2-hour express option is available in Al Ain.

How long does delivery take?

Orders within Al Ain can be delivered same-day, with 2-hour express available. Other emirates typically arrive within 1–3 business days.

What is your return policy?

We offer hassle-free returns within 14 days of delivery. See our Shipping & Delivery page for details.

How can I track my order?

You can view your order status anytime from your account.

Still need help?

Reach out via our Contact page and our team will get back to you.